Shipping & Delivery

Last updated: 10 August 2025

We work hard to get your order to you quickly, safely, and at a fair price. Below you’ll find everything you need to know about delivery from LightHub Direct.

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Delivery Options & Prices (UK)

Unless otherwise stated on the product page, the following options apply to in-stock items ordered Monday–Friday.

*Next working day aims apply to orders placed before our daily cut-off and exclude weekends, bank holidays, remote locations, and oversized/pallet deliveries.

Free Delivery Threshold applies to mainland UK only after discounts; VAT is excluded from the threshold calculation.

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Order Cut-Off & Processing

• Same-day dispatch: Orders placed before 3:00pm (Mon–Fri) for in-stock items.

• After 3:00pm / weekends / bank holidays: Dispatched next working day.

• You’ll receive an order confirmation, then a dispatch email with tracking once your parcel leaves us.

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Couriers & Tracking

We use trusted carriers (e.g. Fedex, DPD, DHL) depending on parcel size/weight and destination. Tracking details are emailed automatically—use the link to follow your delivery or manage preferences (safe place, leave with neighbour, pickup shop where eligible).

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Oversized, Fragile & Pallet Deliveries

Some products (e.g. long battens, large panels, bulk orders) may require a specialist courier or pallet service:

• Transit time: typically 3–5 working days.

• Curbside delivery only (driver is not permitted to carry items inside).

• Our team will contact you if a pallet delivery is required.

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Stock, Backorders & Split Shipments

• If your order contains pre-order/backorder items, we’ll show the estimated availability on the product page and/or checkout.

• We may split shipments so you receive in-stock items sooner—this won’t cost you extra.

• If an item becomes unavailable, we’ll contact you promptly with an alternative or refund.

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Delivery Areas & Restrictions

• We deliver across the UK & Channel Islands. For ROI/International enquiries, please contact us before ordering so we can quote courier options and transit times.

• We can’t deliver to PO Boxes.

• Remote or hard-to-reach locations may take longer; carrier surcharges may apply.

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Missed Delivery & Address Changes

• If you miss your delivery, the courier will attempt again or leave collection instructions.

• Need to change your address after dispatch? We’ll try our best, but reroutes aren’t always possible and may delay your parcel.

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Inspecting Your Order

Please inspect your parcel on arrival:

• Damaged packaging or items? Note it with the driver if possible and contact us within 48 hours with photos. We’ll sort replacements swiftly.

• Wrong or missing items? Let us know within 7 days so we can correct it.

This helps us claim with the courier and resolve issues fast.

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Severe Weather & Peak Periods

Adverse weather, strikes, or seasonal peaks (e.g. Black Friday, December) can impact delivery times. We’ll keep you informed of any significant delays.

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Click & Collect

Currently unavailable. If you’d prefer to arrange your own courier collection for a trade job, contact us and we’ll do what we can to help.

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Questions?

Need a timed delivery, Saturday service, or bulk-order quote? Our team is happy to help.

• Email: help@downlightsled.co.uk

• Phone: 01227 720296

• Hours: Mon–Fri, 9:00am–5:00pm (UK time)