Frequently Asked Questions
Find answers to the most common questions about our LED downlights and services.
Products & Technical
What types of LED downlights do you offer?
We offer a comprehensive range of LED downlights including recessed downlights, surface-mounted options, adjustable spotlights, and fire-rated downlights. Our products come in various sizes, wattages, and colour temperatures to suit different applications.
What's the difference between warm white, cool white, and daylight LEDs?
Warm white (2700K-3000K) creates a cozy, yellowish light similar to traditional bulbs. Cool white (4000K-4500K) provides a neutral, crisp light ideal for kitchens and bathrooms. Daylight (5000K-6500K) offers bright, bluish-white light perfect for task lighting and workspaces.
Are your LED downlights dimmable?
Many of our LED downlights are dimmable, but compatibility depends on your dimmer switch. We recommend using LED-compatible dimmers for best performance. Check individual product specifications for dimming capabilities.
What does IP rating mean?
IP (Ingress Protection) ratings indicate how well a light fitting is protected against dust and water. For example, IP65 means complete dust protection and protection against water jets, making it suitable for bathrooms and outdoor use.
How long do LED downlights last?
Our LED downlights typically last 25,000-50,000 hours, which is approximately 15-25 years with normal household use. This is significantly longer than traditional halogen or incandescent bulbs.
Installation & Compatibility
Can I install LED downlights myself?
While some LED downlights are designed for easy installation, we recommend using a qualified electrician for safety and compliance with building regulations, especially for new installations or electrical modifications.
Will LED downlights fit my existing ceiling holes?
Most of our LED downlights are designed to fit standard ceiling cut-out sizes. Check the product specifications for exact dimensions. Some models include adjustable clips to fit various hole sizes.
Do I need a transformer for LED downlights?
Many of our LED downlights have integrated drivers and connect directly to mains voltage (240V). Others may require external LED drivers. Check individual product specifications for power requirements.
Ordering & Delivery
How quickly will my order be delivered?
Standard delivery typically takes 2-5 working days within the UK. Express delivery options are available for urgent orders. Delivery times may vary during peak periods or for special order items.
Do you offer free delivery?
We offer free standard delivery on orders over a certain value. Check our delivery information page or your basket at checkout for current free delivery thresholds and options.
Can I collect my order?
Collection options may be available depending on your location. Please contact us to arrange collection and confirm product availability.
Returns & Warranty
What's your returns policy?
You can return unused products in original packaging within 14 days of delivery for a full refund. Return shipping costs apply unless the product is faulty. See our Terms and Conditions for full details.
What warranty do you provide?
Our LED products come with manufacturer warranties ranging from 2-5 years depending on the product. We'll facilitate any warranty claims and provide support throughout the warranty period.
What if my LED downlight stops working?
If your LED fails within the warranty period, contact us with your order details. We'll arrange a replacement or repair under warranty terms. For installation issues, we recommend consulting a qualified electrician.
Energy & Efficiency
How much energy do LED downlights save?
LED downlights use up to 80% less energy than traditional halogen equivalents while providing the same light output. This translates to significant savings on your electricity bills.
Are LED downlights environmentally friendly?
Yes, LEDs are much more environmentally friendly than traditional lighting. They use less energy, last longer, contain no mercury, and are recyclable.
Support & Contact
How can I get technical advice?
Our technical team is available to help with product selection, compatibility questions, and installation advice. Contact us through our website, email, or phone during business hours.
Do you offer bulk discounts?
Yes, we offer competitive pricing for bulk orders and trade customers. Contact us with your requirements for a personalized quote.
Still have questions?
If you can't find the answer you're looking for, please don't hesitate to contact us. Our friendly customer service team is here to help with any questions about our LED lighting products.