Privacy Policy

Last Updated: 10 August 2025

This Privacy Policy explains how DownlightsLED.co.uk (“we,” “us,” “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, or interact with us in any way. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Trading Name: DownlightsLED.co.uk
Legal Entity: Asailight UK Ventures Limited
Registered Address: Unit 25, Lakesview International Business Park, Sparrow Way, Canterbury, CT3 4AL
Email: help@downlightsled.co.uk
Phone: 0330 133 1311

We are the data controller for the purposes of data protection legislation.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely via third-party providers – we do not store full card information)
Order details and purchase history

b) Information We Collect Automatically

IP address
Browser type and version
Device information
Pages visited and time spent on the website
Cookies and tracking data (see Section 8)

c) Information from Third Parties

Payment processors (e.g. PayPal, Stripe)
Delivery partners (e.g. Royal Mail, DPD)
Marketing platforms (if you have opted in)

3. How We Use Your Information

We use your personal data for:

Processing and fulfilling your orders
Providing customer support
Sending order confirmations, dispatch notifications, and updates
Managing returns, warranties, and complaints
Improving our website, products, and services
Marketing (if you have opted in to receive communications)
Complying with legal obligations

4. Legal Basis for Processing

We process your personal information under one or more of the following legal grounds:

Contractual necessity – to fulfil your order and provide requested services
Legitimate interests – to improve our service, prevent fraud, and manage our business
Consent – where you have opted in to marketing communications
Legal obligation – to comply with tax, accounting, and other legal requirements

5. Sharing Your Data

We will never sell your personal data. We may share it with:

Delivery companies (to ship your orders)
Payment providers (to process secure transactions)
IT service providers and website hosting partners
Email marketing platforms (only if you have subscribed)
Regulatory bodies, law enforcement, or courts if required by law

6. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected:

Order records: 6 years (for legal/tax purposes)
Marketing data: until you unsubscribe or request deletion
Website analytics data: typically 26 months

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Data portability (receive your data in a machine-readable format)
Withdraw consent at any time (for marketing)

To exercise your rights, contact us using the details in Section 1.

8. Cookies & Tracking

Our site uses cookies and similar technologies to:

Remember your preferences
Enable secure checkout
Analyse site traffic and performance
Personalise your shopping experience

You can manage or disable cookies via your browser settings. Please note that disabling essential cookies may affect website functionality.

For more details, see our Cookie Policy.

9. Data Security

We take data protection seriously and implement:

SSL encryption for all data transfers
Restricted access to personal information
Regular security monitoring of our systems
Secure payment processing via PCI-DSS compliant providers

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We encourage you to review their policies before sharing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data:

Email: help@downlightsled.co.uk
Post: Unit 25, Lakesview International Business Park, Sparrow Way, Canterbury, CT3 4AL
Phone: 0330 1331311